Bronora merchant service terms.

1. The agreement

These terms are between Donncha O'Toole (“Supplier”, “we” or “us”) and the business identified during setup (“Merchant” or “you”). Bronora is a voucher-software product supplied by Donncha O'Toole. In these terms, “Bronora” means that product and service, not a separate legal person. They apply when an authorised person accepts them for the Merchant. The data processing agreement, version bronora-dpa-2026-07-29-v2, forms part of these terms. These are merchant service terms, not the customer terms for any voucher.

The person accepting must be at least 18 and authorised to bind the Merchant. The Merchant must give accurate legal, trading, contact, tax and settlement information and keep it current. Each separate voucher issuer must use its own Bronora organisation and connected Stripe account.

2. The service

The Supplier provides Bronora as a hosted voucher shop, a connection to the Merchant’s Stripe account, digital voucher delivery, voucher and redemption records, reporting, refund controls and a secured process for importing existing vouchers. The Supplier may improve or replace features provided that the service’s material purpose is not substantially reduced.

The Supplier will provide the service with reasonable skill and care and use commercially reasonable measures to keep it available and secure. Maintenance, provider failures, emergencies and events outside reasonable control may interrupt the service. No uninterrupted or error-free service level is promised.

3. Merchant responsibilities

The Merchant is the issuer and seller of every voucher in its shop. It decides the voucher’s price, valid uses, redemption conditions and customer refund policy, subject to law. It must publish accurate customer terms, honour valid vouchers, provide the goods or services promised, and comply with applicable consumer, gift-voucher, tax, advertising, accessibility and privacy law.

The Merchant is responsible for its products, descriptions, branding, staff activity and instructions. It must not use Bronora for unlawful, misleading, open-loop, cash-equivalent, regulated or Stripe-prohibited products. The Supplier is not the seller of a voucher and does not give legal, tax or accounting advice.

4. Payments and settlement

Customer payments are direct charges on the Merchant’s connected Stripe account. Stripe settles them under the Merchant’s agreement with Stripe. The Merchant is responsible for the customer payment, voucher liability, refunds, disputes, Stripe fees, taxes and delivery of the goods or services for which the voucher is redeemed. Bronora does not receive or hold the customer’s voucher funds.

The Merchant authorises Bronora to create payment requests, receive payment and account-status events, collect the Bronora fee as an application fee, and take the other Stripe actions needed to provide the service. The Merchant must keep its connected account in good standing and complete Stripe’s verification requirements.

5. Fees and tax

The Supplier charges a Bronora service fee of 3% of the amount paid for each successfully paid voucher order. A merchant whose secure setup request is accepted as one of the first ten Irish merchants in the introductory offer receives a 1.5% fee for the first 90 days from that request; the standard 3% fee applies after that period. The applicable rate and introductory end date are recorded when setup is requested. There is no self-service setup fee, monthly fee or per-order fee cap. Optional assisted launch requires a separate written scope and explicit acceptance; approving a preview does not buy that service. Stripe processing, currency-conversion, dispute and other fees are separate. Bronora fees exclude VAT or other tax where it must be charged by law.

6. Refunds and disputes

The Merchant decides whether a customer is entitled to a refund and remains responsible for making it. When the Merchant issues a refund through Bronora, Bronora returns the application fee charged on that order in the same proportion as the customer refund, subject to cent rounding. Stripe fees may not be returned. For technical reasons, an order containing several vouchers may need to be refunded in full or handled with Bronora support.

If the Merchant refunds directly in Stripe or another system, it must reconcile the refund in Bronora promptly. Any Bronora fee adjustment is made only after the external refund has been verified. A refund does not restore voucher value already redeemed, and the Merchant must prevent a customer receiving both a refund and the same voucher value except where law requires otherwise.

The Merchant owns and responds to payment disputes in Stripe and is responsible for the disputed amount and Stripe’s dispute fees. When a dispute opens, the Supplier may freeze corresponding unredeemed voucher value. That value is restored if the Merchant wins and cancelled if the Merchant loses. The applicable Bronora fee is not returned solely because a payment is disputed or charged back; the Supplier may give a discretionary credit where it considers that fair.

7. Voucher imports

The Merchant remains responsible for the accuracy and lawfulness of imported codes, opening balances, issue dates, expiry terms and customer data. Imports are previewed before commitment and create an audit record. Active voucher codes and customer records must be transferred only through Bronora’s secured import process, not by ordinary email.

8. Security and acceptable use

The Merchant must protect sign-in links, authentication devices and recovery information; assign the minimum access each user needs; remove access promptly when a person leaves; and report suspected compromise without delay. The Merchant must not probe, bypass, overload, reverse engineer or interfere with the service, introduce malicious code, access another merchant’s data or use Bronora to infringe another person’s rights.

9. Customer data

The Merchant is normally the controller of purchaser, recipient and redeemer data used for its voucher business. It must have a lawful basis, give customers the required privacy information and send lawful instructions. The Supplier processes that data under the data processing agreement. Transactional voucher delivery is kept separate from optional marketing consent.

10. Intellectual property

The Supplier and its licensors own the service, software, design, branding and documentation. The Merchant receives a limited, non-exclusive, non-transferable right to use the service during the agreement. The Merchant keeps ownership of its names, logos, product material and other content and gives Bronora a limited licence to host, copy, adapt and display that content only as needed to provide and protect the service. The Merchant warrants that it has the rights needed to do so.

11. Support, suspension and continuity

Support is available at hello@bronora.com and 083 448 6980. The Supplier may suspend the affected part of the service immediately where reasonably necessary for security, suspected fraud, unlawful or prohibited activity, material risk to customers, a Stripe or infrastructure-provider requirement, or to prevent serious harm. For other material breaches, the Supplier will normally give notice and at least 14 days to remedy the breach.

The Supplier will limit a suspension to what is reasonably necessary and, where safe and lawful, preserve access needed to honour outstanding vouchers, respond to customers and export records. Suspension does not remove the Merchant’s obligations to voucher holders.

12. Term and termination

The agreement starts on acceptance and continues month to month. Either party may end it on 30 days’ written notice. Either party may end it sooner for a material breach not remedied within 14 days after notice. The Supplier may end it immediately for illegality, fraud, a serious security risk, insolvency, loss of a necessary provider relationship or repeated material breach.

On termination, new sales stop. The Merchant remains responsible for outstanding vouchers, refunds, disputes, tax and customer obligations. The Merchant should export its reports before termination and may ask for a reasonable export for 30 days afterwards. The Supplier will then delete or de-identify data in accordance with the privacy notice and data processing agreement, except for records that must be retained.

13. Confidentiality

Each party must protect the other’s non-public business, technical and customer information, use it only for this agreement and disclose it only to people who need it and are bound to protect it. This does not cover information already lawfully known, independently developed, public without breach or lawfully received from another source. Required legal disclosures must, where lawful, be notified in advance.

14. Liability

Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. The Supplier is not liable for the Merchant’s voucher obligations, goods or services, customer promises, taxes, Stripe account, customer refund decisions or failure to follow reasonable security instructions.

Subject to the paragraph below, the Supplier’s total liability arising from the service in any 12-month period is limited to the greater of €1,000 and the Bronora fees retained from the Merchant in that period. For the Supplier’s breach of confidentiality or data-protection obligations, that limit is the greater of €5,000 and twice the Bronora fees retained in that period.

Nothing limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, or any liability that law does not permit a party to exclude or limit. Nothing limits the Merchant’s obligation to honour vouchers, make refunds, pay taxes or meet payment disputes.

15. Merchant indemnity

The Merchant will protect Bronora against third-party claims, losses and reasonable costs arising from the Merchant’s vouchers, products, services, content, customer terms, taxes, unlawful instructions or breach of sections 3, 7, 8, 9 or 10, except to the extent caused by the Supplier’s breach. The Supplier must give prompt notice, reasonable cooperation and control of the defence, and the Merchant may not settle in a way that admits fault by Bronora without consent.

16. Changes

The Supplier may change these terms by giving at least 30 days’ notice of a material adverse change. A shorter notice may be used where a legal, security or provider requirement makes it necessary. Changes do not alter customer voucher terms already accepted. If the Merchant does not agree, its remedy is to stop new sales and terminate before the change takes effect while continuing to honour existing vouchers.

17. General

Neither party is responsible for delay caused by events beyond its reasonable control, but payment and customer voucher obligations already due remain payable. The Merchant may not assign this agreement without consent, which will not be unreasonably withheld for a genuine business succession. The Supplier may transfer it with the Bronora product business on notice. No failure to enforce a term is a waiver. Invalid provisions are adjusted only as far as needed; the rest continues. These terms and the documents they incorporate are the entire agreement about the service.

Notices to the Supplier must be sent to hello@bronora.com and may also be posted to Bellevue House, Bellevue Demesne, Delgany, Co. Wicklow, Ireland. The Supplier may notify the Merchant at its registered account email. Irish law governs the agreement and the courts of Ireland have exclusive jurisdiction.